Shipping Policy

Thank you for shopping with Vaylod. This Shipping Policy outlines how we process and deliver orders, including expected timeframes, costs, and what to do if something goes wrong.

Order Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, processing may take an additional day or two. We will notify you by email if there is a significant delay.

Shipping Times

12-18 business days from order date (processing + shipping)

Please note: These are estimated delivery times, not guaranteed. Delays can occasionally occur due to customs processing, local courier handling, weather, or other circumstances outside our control.

Total delivery time = Processing time + Shipping time.

Shipping Rates

Shipping costs are calculated at checkout based on your location and order. Any applicable rates will be displayed before you complete your purchase.

    Order Tracking

    Once your order ships, you will receive a confirmation email with a tracking number. Please allow 2–5 business days for tracking information to update once you receive it, as it can take time for the carrier to scan the package into their system.

    Customs, Duties, and Taxes

    For international orders, your country may charge import duties, taxes, or customs fees. These charges are not included in the item price or shipping cost and are the responsibility of the customer. We recommend checking with your local customs office for more information before ordering.

    Delayed or Missing Orders

    If your order has not arrived within the estimated delivery window, please contact us so we can investigate with our shipping partner.

    We are not responsible for delays caused by:

    • Incorrect or incomplete shipping addresses provided by the customer
    • Customs delays
    • Natural disasters, extreme weather, or other events beyond our control

    Incorrect Shipping Addresses

    Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer.

    Multiple Items / Split Shipments

    If you order multiple items, they may ship separately from different fulfillment centers and arrive in separate packages at different times. This is normal and does not indicate a problem with your order.

    Contact Us

    If you have any questions about this Shipping Policy, please contact us:

    • Email: [support email]